Reference

Terms That Govern Your 88bk Account

These terms set out what you agree to when you open and use an account with us — covering deposits via bKash, Nagad, and Rocket, how your wallet works, and what we expect from you.

Account eligibilityWallet & payment rulesBangladesh-region accessFair use policy
88bk Terms That Govern Your 88bk Account
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or you need to raise a concern about your account or a transaction, our support team is available through the channels below. For wallet-related queries — bKash, Nagad, or Rocket — have your transaction reference ready when you get in touch.

Team online

Live Chat

Open the chat window from your account dashboard. Available during our standard support hours for account and terms queries.

Email Support

Send your query to our support address from your registered email. Include your account ID and the relevant transaction date for faster handling.

Help Centre

Our help centre covers common terms questions — account suspension, wallet limits, and eligibility — with step-by-step answers.

HOW WE OPERATE

How We Apply These Terms to Your Account

We apply these terms consistently across all accounts. Here is how we handle the areas that matter most to you as an account holder.

Account Security

Your account is protected by OTP verification on login. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Wallet Verification

Before processing a withdrawal to bKash, Nagad, or Rocket, we verify that the wallet number matches the one registered on your account. This step protects your funds.

Data Retention

We keep your account and transaction records for as long as required by applicable rules. You can request a summary of your data by contacting support from your registered email.

Term Changes

When we update these terms, we notify you via your registered contact before the change takes effect. You can close your account if you do not accept the updated terms.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

Account eligibility depends on your local law and the regions we currently serve. You must meet the age and residency requirements that apply in your area before registering.

We may suspend or permanently close accounts that breach these terms. You will be notified via your registered contact, and any undisputed balance will be returned to your verified wallet.

Where possible, withdrawals go back to the same bKash, Nagad, or Rocket wallet used for the deposit. If that is not available, our support team will work with you on an alternative.

Raise any transaction dispute with our support team within 30 days of the transaction date. Include your account ID and the transaction reference for the fastest resolution.

We notify you through your registered contact before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

Contact support from your registered email to request a data summary or to close your account. We process closure requests in line with our standard account procedures.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.